# Paul Austen Associates — Full Content > Complete content from all pages on paulausten.co.uk --- # Paul Austen Associates – Home **URL:** [/](https://www.paulausten.co.uk/) --- ![Paul Austen Associates background](/_next/image?url=%2Fimages%2Foptimized%2Fb%26w00022.webp&w=2048&q=75) # Navigate Complexity, Achieve Growth: Your Expert Accountants Corporate-level expertise, sized for SMEs. Get the insight big companies enjoy, without the big-firm price tag. Qualified accountant, every time. Your accounts are prepared and reviewed by a seasoned professional. Opportunity-spotting baked in. We don't just meet deadlines; we uncover efficiencies and growth ideas hidden in your numbers. [Get a Quick Estimate](/estimate) [See Our Approach to Business Growth](/about-us) ## Our Services ![Value](/_next/image?url=%2Fimages%2Foptimized%2Ficon-value.webp&w=128&q=75) ### Value: Great value, no unexpected costs [FIND OUT MORE](/our-packages) ![Clarity](/_next/image?url=%2Fimages%2Foptimized%2Ficon-clarity.webp&w=128&q=75) ### Clarity: Clarity on your ongoing tax position [FIND OUT MORE](/our-packages) ![Experience](/_next/image?url=%2Fimages%2Foptimized%2Ficon-experience.webp&w=128&q=75) ### Experience: Experience that counts for your business [FIND OUT MORE](/our-packages) ![Estimate](/_next/image?url=%2Fimages%2Foptimized%2Ficon-estimate.webp&w=128&q=75) ### Estimate: Get yours in 3 easy steps [START NOW](/estimate) ## Why Choose Paul Austen Associates? ![Checkmark](/_next/image?url=%2Fimages%2Foptimized%2Ftick.webp&w=48&q=75) ### Qualified Expertise Our team consists of fully qualified accountants with extensive experience across various industries. ![Checkmark](/_next/image?url=%2Fimages%2Foptimized%2Ftick.webp&w=48&q=75) ### Transparent Pricing No hidden fees or unexpected costs. We provide clear, upfront pricing for all our services. ![Checkmark](/_next/image?url=%2Fimages%2Foptimized%2Ftick.webp&w=48&q=75) ### Personalized Service We take the time to understand your business and provide tailored solutions to meet your specific needs. ![Checkmark](/_next/image?url=%2Fimages%2Foptimized%2Ftick.webp&w=48&q=75) ### Timely Delivery We respect deadlines and ensure your financial matters are handled promptly and efficiently. ![Checkmark](/_next/image?url=%2Fimages%2Foptimized%2Ftick.webp&w=48&q=75) ### Technology-Driven We leverage the latest accounting software and technologies to streamline processes and enhance accuracy. ![Checkmark](/_next/image?url=%2Fimages%2Foptimized%2Ftick.webp&w=48&q=75) ### Proactive Approach We don't just react to your financial needs; we proactively identify opportunities for growth and improvement. [Learn more about our approach](/why-choose-us) ## What Our Clients Say ![Testimonial](/_next/image?url=%2Fimages%2Foptimized%2Fspeech-bubbles.webp&w=64&q=75) "Paul is a knowledgable and trustworthy ally to any business, we have worked with him for many years and found his advice to be sound and helpfull. We would recommend him to any new enterprise starting in this compliance ridden society so that they can benefit from his wide" \- Local entrepreneur ![Testimonial](/_next/image?url=%2Fimages%2Foptimized%2Fspeech-bubbles.webp&w=64&q=75) "Excellent responsive service, very knowledgable on a wide range of subjects, Paul has been known to us for many years and is reliable and trustworthy." \- Trustee of a pension fund [Read more testimonials](/testimonials) ## Our Accreditations & Partners ![Starling Bank Partner](/_next/image?url=%2Fimages%2Foptimized%2Fstarling-bank-partner.webp&w=640&q=75) ![Making Tax Digital ProAdvisor](/_next/image?url=%2Fimages%2Foptimized%2Fmtd-ready-advisor.webp&w=384&q=75) ## Ready to Get Started? Contact us today for a free initial consultation. Let us show you how we can help your business thrive with our expert accounting and advisory services. [Get an estimate](/estimate)[Contact us](/contact) --- # About Us **URL:** [/about-us](https://www.paulausten.co.uk/about-us) --- # Your Growth Partners We bring big-firm expertise to SMEs across Cheshire and Staffordshire, delivering clarity and certainty with your budget always in mind. [Book Free Consultation](/contact#contact-methods)[Call Us Now](tel:01260281106) ## Specialists in SME Success We specialize in the smaller and medium-size enterprises that are at the very heart of this country's economy. Our mission is simple: bring clarity and certainty to an easily accessible accounting and advice service where we always have your budget in mind. ### SME Focused Exclusively serving small and medium enterprises with tailored solutions ### Budget Conscious Transparent pricing and cost-effective solutions that respect your budget ### Always Accessible Professional expertise that's easy to reach when you need it most ## Meet Paul Austen With over 29 years of experience in accounting, tax, and finance, Paul brings a unique perspective that combines big-firm expertise with entrepreneurial understanding. ### 7 years at Big Four Gained invaluable experience at one of the world's leading accounting firms ### 20+ years with SMEs Over 20 years providing proactive accounting and tax planning through Paul Austen Associates ### Proven Track Record Helping businesses navigate complexity while identifying growth opportunities ![Paul Austen](/_next/image?url=%2Fimages%2Fb%26w00022.jpg&w=640&q=75) > "Having worked at the highest levels of corporate accounting, I understand what big companies get right. My passion is bringing that same level of insight and strategic thinking to the SMEs that drive our economy." — Paul Austen, Founder ## Comprehensive Solutions for Your Business We offer a single solution to all your accounting and tax needs, designed specifically for growing businesses. ### Tax & Compliance * All tax and accounting compliance requirements * Proactive tax planning and optimization * Professional trustee services for trusts ### Payroll & HR Support * Full payroll and CIS services * Workplace pension setup and administration * HR compliance and best practice guidance ### Bookkeeping & Reporting * Complete bookkeeping solutions * Management reporting and financial insights * Cash flow forecasting and analysis ### Business Advisory * Systems advice to increase efficiency * Growth strategy and financial planning * Technology implementation guidance ## Ready to Experience the Difference? Join the SMEs who've discovered what big-firm expertise tailored for growing businesses can do. Let's discuss how we can support your success. [Book Your Free Consultation](/contact)[Call Us: 01260 281106](tel:01260281106) --- # Why Choose Us **URL:** [/why-choose-us](https://www.paulausten.co.uk/why-choose-us) --- # Why SMEs Choose Us We don't just handle your numbers – we guide your growth. Discover how our proactive approach and comprehensive services help businesses thrive. [Book Free Consultation](/contact#contact-methods)[Call Us Now](tel:01260281106) ## More Than Just Accounting We guide you and are proactive in making you aware of services that would benefit you. Our comprehensive approach covers three essential areas of business success. ### Foundation & Compliance Complete lifecycle management from formation to growth ### Growth & Development Strategic guidance to improve profits and expand your business ### Protection & Security Safeguard your hard work from potential threats and risks ## Foundation & Compliance We manage the entire lifecycle of your business, helping you choose the right structure and ensuring you understand and apply tax correctly. ### Business Setup & Structure * Company formations, sole trade and partnership registrations * VAT registrations and returns * PAYE registration * Corporation tax/self assessment registration ### Ongoing Compliance * Company secretarial compliance * Year end financial statements * Corporation and personal tax computations and returns * Regular bookkeeping and management accounts ## Business Development & Digital Strategy We work with you to understand your business and improve profits and cash flow through our unique approach – we become part of your business. ### Strategic Growth * Opportunities report and performance review * Business builder and profit improver package * Preparing your business for sale with initial valuation * Tax planning to maximize available profits ### Digital Transformation * Accounting systems implementation and guidance * Transfers to new accounting systems * Digital systems and integrations including automation and AI * Associated bookkeeping services for more business time ### Expansion Planning We help you plan business expansion while meeting your lifestyle needs, ensuring growth aligns with your personal goals. ## Business Protection Increasingly, there is a need to protect your business and be prepared for any eventuality. The hard work you've already put in needs to be ring-fenced from potential threats. ### Tax Enquiry Protection * Tax enquiries prevention and resolution * Tax compliance scheme to protect against enquiry costs * VAT quality reviews * Bookkeeping quality reviews ### Employment & Status Support * Employment status support and guidance * CIS status support * IR35 planning and protection * Contract reviews and compliance ## The Paul Austen Associates Difference ### We Become Part of Your Business Our business builder package means we're invested in your success, not just your compliance. ### Proactive Guidance We don't wait for you to ask – we identify opportunities and guide you toward better outcomes. ### Comprehensive Protection From tax enquiries to IR35 compliance, we shield your business from potential threats. ### Digital Innovation We help you leverage technology, automation, and AI to work smarter, not harder. ## Ready to Experience Proactive Partnership? Discover how our comprehensive approach to accounting, growth, and protection can transform your business. Let's discuss your specific needs and show you why SMEs choose us. [Book Your Free Consultation](/contact)[Call Us: 01260 281106](tel:01260281106) --- # Testimonials **URL:** [/testimonials](https://www.paulausten.co.uk/testimonials) --- # What Our Clients Say Hear from the SMEs we've helped achieve their goals. From substantial tax savings to strategic business growth, discover how we make a real difference. [Book Free Consultation](/contact#contact-methods)[Call Us Now](tel:01260281106) ## Client Feedback > "After taking their advice we have made considerable tax savings." — Client > "In the time that I have known Paul, I have found him to be a very knowledgeable person on all matters of finance relating to my Limited Company and tax planning." — Client > "Paul is always on hand when needed and has offered us great advice and implemented tax saving schemes." — Client > "We switched to Paul Austen Associates from a much larger practice, and are absolutely delighted with the service offered. It was the best move we made." — Client ## Detailed Case Studies Real businesses, real results. See how we've helped companies across different industries achieve their goals. ### Case Study 1 – North West Security Firm > "We are delighted at our decision to use Paul Austen Associates. After taking their advice, we have made considerable tax savings. Unlike previous accountants, they have provided us with reports and advice enabling us to forward plan more effectively, which has had a beneficial effect on our business. They are an efficient yet friendly company, who make you feel that they have your interests at heart. We have no hesitation in recommending them." #### Key Benefits Achieved * Considerable tax savings * Forward planning reports * Beneficial effect on business ### Case Study 2 – Local Medical Export Consultancy > "In the time that I have known Paul, I have found him to be a very knowledgeable person on all matters of finance relating to my Limited Company and tax planning. I have been impressed by his breadth of suggestions as part of tax planning initiatives and he always ensures that head-to-head comparisons with pros and cons versus other alternatives are made and discussed to help me make up my mind as to the chosen option that I would like to exercise. Paul not only looks after my Limited Company financial reporting but also my personal tax planning and HMRC submissions. I can recommend anybody with a business or tax complications to speak to Paul for his views of how he might be able to help – the initial call is a great way to assess how to move forward." #### Key Benefits Achieved * Comprehensive tax planning * Head-to-head comparisons * Personal and business support ### Case Study 3 – Local Pest Control Business > "We have been using Paul Austen Associates for our accounting needs for the past three years and they have been fantastic. Paul is always on hand when needed and has offered us great advice and implemented tax saving schemes. All the staff are extremely helpful and queries are always dealt with straight away. There is a very personal and friendly approach and we would thoroughly recommend Paul and his team to any new potential customers." #### Key Benefits Achieved * Three years of excellent service * Always available when needed * Personal and friendly approach ### Case Study 4 – Local Public Relations Business > "We switched to Paul Austen & Associates from a much larger practice, and are absolutely delighted with the service offered. It was the best move we made. The firm handles all our accountancy requirements from processing payroll to the quarterly VAT submissions and I can't speak highly enough of the personal dedicated service we receive. Nothing is too much trouble, even to the point of Paul responding personally to late night emails on any queries that crop up." #### Key Benefits Achieved * Complete accountancy service * Personal dedicated service * Exceptional responsiveness ### Case Study 5 – Local Entrepreneur > "Absolute first class accountants, very professional and always responsive to your requests, with clear advice. I'm a director of two companies and Paul and his team look after the accounts for both and we always get accounts back at year end in a timely manner. First class company with first class team." #### Key Benefits Achieved * First class service * Professional and responsive * Timely year-end delivery ## Ready to Join Our Success Stories? See how we can help your business achieve similar results. Our free consultation will help us understand your needs and show you the potential for growth and savings. [Book Your Free Consultation](/contact)[Call Us: 01260 281106](tel:01260281106) --- # Our Packages — Paul Austen Associates Accounting packages for sole traders and limited companies. **URL:** [/our-packages](https://www.paulausten.co.uk/our-packages) ## Compliance Essential compliance services for new and established businesses. **Included features:** - **Annual Accounts** — Annual accounts & abbreviated accounts for Limited Companies - **Personal Tax Return** — Personal tax return & computation - **Corporation Tax Return** — Corporation tax return & computation for Ltd Companies - **Confirmation Statement** — Companies House confirmation statement filing and filing fee - **Directors Payroll** — Payroll included for 2 directors/employees - **Advice Meetings*** — Included adhoc telephone advice and meetings (*reasonable use policy) - **Chartered Accountant Promise** — Chartered accountant promise ## Compliance Plus ⭐ Most Popular Our most popular package with proactive tax-saving and protection. **Included features:** - **Annual Accounts** — Annual accounts & abbreviated accounts for Limited Companies - **Personal Tax Return** — Personal tax return & computation - **Corporation Tax Return** — Corporation tax return & computation for Ltd Companies - **Confirmation Statement** — Companies House confirmation statement filing and filing fee - **Directors Payroll** — Payroll included for 2 directors/employees - **Advice Meetings*** — Included adhoc telephone advice and meetings (*reasonable use policy) - **Chartered Accountant Promise** — Chartered accountant promise - **Annual Budget Update** — Annual budget text update and alerts - **Online Portal** — Online Portal - **Tax Opportunity Report** — Opportunity & Improvement report to show Tax opportunities - **Ltd Company Health Check** — Limited company records health check - **Tax Enquiry Protection** — Tax Compliance service for enquiry protection - **Fraud ID Monitor** — Fraud ID monitor for limited companies ## Business Builder & Profit Improver A complete partnership for ambitious businesses focused on growth. **Included features:** - **Annual Accounts** — Annual accounts & abbreviated accounts for Limited Companies - **Personal Tax Return** — Personal tax return & computation - **Corporation Tax Return** — Corporation tax return & computation for Ltd Companies - **Confirmation Statement** — Companies House confirmation statement filing and filing fee - **Directors Payroll** — Payroll included for 2 directors/employees - **Advice Meetings*** — Included adhoc telephone advice and meetings (*reasonable use policy) - **Chartered Accountant Promise** — Chartered accountant promise - **Annual Budget Update** — Annual budget text update and alerts - **Online Portal** — Online Portal - **Tax Opportunity Report** — Opportunity & Improvement report to show Tax opportunities - **Ltd Company Health Check** — Limited company records health check - **Tax Enquiry Protection** — Tax Compliance service for enquiry protection - **Fraud ID Monitor** — Fraud ID monitor for limited companies - **Quarterly Review** — Quarterly Plan-Do-Review - **Guaranteed Opportunities** — Guaranteed opportunities to get control of your business ## Add-Ons ### Bookkeeping Service Complete bookkeeping to keep your finances in perfect order. - **sole trader:** FREE - **limited company:** £199/month + VAT ### Enhanced Payroll Payroll services for your team, including workplace pension setup and management. - **per person:** £12/person/month + VAT --- # Frequently Asked Questions — Paul Austen Associates Common questions about our accounting services, HMRC payments, and data tools. **URL:** [/faq](https://www.paulausten.co.uk/faq) ## Providing Information ### What information do I need to provide for my personal tax return We provide a convenient checklist for you to download which outlines all the information needed for your personal tax return including income details, expenses, and relevant documentation. - [Download personal tax return checklist (PDF)](/faq/PAA-FAQ-Q1-Personal-tax-sole-trade-info-request-checklist.pdf) ### What information do I need to provide for my business accounts We provide a convenient checklist for you to download which details all business information required including financial records, receipts, bank statements, and other business documentation. - [Download business accounts checklist (PDF)](/faq/PAA-FAQ-Q2-Company-year-end-info-request.pdf) ### How do I provide or update my details as a new or existing client We provide several online forms to help new clients get started and existing clients keep their information up to date. **New Clients:** - [Complete our online engagement form](https://forms.office.com/Pages/ResponsePage.aspx?id=YgAwl7HOKEqLiSVlDIR9AYz34EIsT-NLnuxK-pMYH3ZUMkNRUFU3RlpWTFdDMlJLTVhWUURPUlQxSi4u) - [Upload client identification documents](https://paulaustenassociates-my.sharepoint.com/:f:/g/personal/paul_paulausten_co_uk/IgCfgojrLR2HQq2MndtdsSzyAbvBog-l1_rGnMt9E4F3WTA) - [Complete our Know Your Client form](https://forms.office.com/Pages/ResponsePage.aspx?id=YgAwl7HOKEqLiSVlDIR9AYz34EIsT-NLnuxK-pMYH3ZURTVYUUQxVUJDQ1dUQ0pZNlBKNzBWMEwxVC4u) - [Set up direct debit mandate online](https://pay.gocardless.com/BRT0002SVJN575Y) **Existing Clients:** - [Request VAT registration by contacting us](/contact) - [Request new limited company registration](https://forms.office.com/Pages/ResponsePage.aspx?id=YgAwl7HOKEqLiSVlDIR9AYz34EIsT-NLnuxK-pMYH3ZUNDhDSDJGQjhEWUJNM0pTU0M3UjFERlJSRS4u) - [Change of Address Form](https://forms.office.com/Pages/ResponsePage.aspx?id=YgAwl7HOKEqLiSVlDIR9AYz34EIsT-NLnuxK-pMYH3ZUM1pBREtLSlBVVzhDMTFCTVBVWFcwRFlDWC4u) - [Upload client identification documents](https://paulaustenassociates-my.sharepoint.com/:f:/g/personal/paul_paulausten_co_uk/IgCfgojrLR2HQq2MndtdsSzyAbvBog-l1_rGnMt9E4F3WTA) - [Complete our Know Your Client form](https://forms.office.com/Pages/ResponsePage.aspx?id=YgAwl7HOKEqLiSVlDIR9AYz34EIsT-NLnuxK-pMYH3ZURTVYUUQxVUJDQ1dUQ0pZNlBKNzBWMEwxVC4u) ### How do I provide the details to collect my payments by direct debit We provide a convenient online direct debit form where you can complete the details and your mandate will be set up automatically. - [Set up direct debit mandate online](https://pay.gocardless.com/BRT0002SVJN575Y) ### I want to provide you information about a new employee/subcontractor Use our online forms to provide information for new team members: - [Add new employee to payroll](https://forms.office.com/Pages/ResponsePage.aspx?id=YgAwl7HOKEqLiSVlDIR9AYz34EIsT-NLnuxK-pMYH3ZUMjkwVFNNQTJLSUNXNTZWS0VVU0tHUEI5UC4u) - [Add new subcontractor and verify for payroll](https://forms.office.com/Pages/ResponsePage.aspx?id=YgAwl7HOKEqLiSVlDIR9AYz34EIsT-NLnuxK-pMYH3ZUMzVIVzBQSzRZU0RKRVRLRENHU1Y3QUNJMi4u) ## Paying HMRC ### How do I pay HMRC by debit or credit card You can pay HMRC online using their secure card payment service. Simply select your tax type and enter the required information. - [Pay HMRC online with debit or credit card](https://www.tax.service.gov.uk/pay) ### How do I pay my Corporation tax to HMRC by BACS Ensure your Corporation tax payment reaches the right place by following HMRC's specific BACS payment instructions. - [View HMRC Corporation tax BACS payment guide](https://www.gov.uk/pay-corporation-tax/bank-details) ### How do I pay my PAYE tax to HMRC by BACS Get your PAYE payment to the right place by following HMRC's detailed BACS payment instructions. - [View HMRC PAYE BACS payment guide](https://www.gov.uk/pay-paye-tax/pay-using-another-payment-method) ### How do I pay my VAT tax to HMRC by BACS Ensure your VAT payment reaches the right place by following HMRC's specific BACS payment instructions. - [View HMRC VAT BACS payment guide](https://www.gov.uk/pay-vat/pay-using-another-payment-method) ### How do I pay my Self Assessment tax to HMRC by BACS Get your Self Assessment payment to the right place by following HMRC's detailed BACS payment instructions. - [View HMRC Self Assessment BACS payment guide](https://www.gov.uk/pay-self-assessment-tax-bill/bank-details) ## Data & Tools ### What are the current tax rates and allowances HMRC's website is continually updated with the latest allowances and rates for all taxes. - [View current HMRC tax rates and allowances](https://www.gov.uk/government/publications/rates-and-allowances-income-tax) ### How do I make a Data Protection Subject Access Request You can request access to any personal data we hold about you using our online form. - [Submit Data Protection Subject Access Request](https://forms.office.com/Pages/ResponsePage.aspx?id=YgAwl7HOKEqLiSVlDIR9AYz34EIsT-NLnuxK-pMYH3ZUQTZUMVlFNkJKMjJXVlNDSFhSSjZaRThTRi4u) ## Documents & Templates ### How do I complete a Statement of Assets and Liabilities You can download our template form, complete it, and then email it back to us. - [Download Statement of Assets and Liabilities template (Excel)](/faq/PAA-FAQ-Q13-IncExp-and-Asset-Liability-Form-Proforma.xls) ### Do you have a spreadsheet for recording business mileage Yes, we provide a sample spreadsheet template that you can download and customize for your business mileage tracking. - [Download business mileage tracking spreadsheet (Excel)](/faq/PAA-FAQ-Q14-Mileage-Claim-Template.xlsx) ### Do you have a spreadsheet template for MTD Property, MTD Business and MTD VAT Business Yes, we provide simple templates that you can download and use for your MTD needs (only for use by clients of Paul Austen Associates Ltd). - [Download MTD Property Income & Expense Tracker (Excel)](/faq/PAA-FAQ-Q15-Property-Income-Expense-Tracker-v2-SingleQuarter.xlsx) - [Download MTD Sole Trade Income & Expense Tracker (Excel)](/faq/PAA-FAQ-Q15-Sole-Trade-Income-Expense-Tracker-SingleQuarter.xlsx) - [Download MTD Sole Trade VAT Tracker (Excel)](/faq/PAA-FAQ-Q15-Sole-Trade-VAT-Tracker-SingleQuarter.xlsx) ### I need to declare an interim dividend payment Complete our online form to generate a board memo and dividend voucher for your dividend declaration. - [Complete dividend declaration form online](https://forms.office.com/Pages/ResponsePage.aspx?id=YgAwl7HOKEqLiSVlDIR9AYz34EIsT-NLnuxK-pMYH3ZUN0pSTkNEVUpRMUQySjFGSTFSRFlRRkVGVi4u) --- # Contact Us **URL:** [/contact](https://www.paulausten.co.uk/contact) --- # Get in Touch Ready to take your business to the next level? Our expert accountants are here to help you succeed. [Book Free Consultation](#contact-methods)[Call Us Now](tel:01260281106) ## How Would You Like to Contact Us? Choose the method that works best for you. We're here to help with all your accounting and business needs. Book an Appointment Schedule a consultation to discuss your business needs and how we can help you grow [Schedule Now](https://outlook.office365.com/owa/calendar/PaulAustenAssociatesLtd@paulaustenassociates.onmicrosoft.com/bookings/) Opens Microsoft Forms in a new window Send us a Message Fill out our contact form for general enquiries, questions, or to request information [Use Contact Form](https://forms.office.com/Pages/ResponsePage.aspx?id=YgAwl7HOKEqLiSVlDIR9AYz34EIsT-NLnuxK-pMYH3ZUNzM1N1ZLS0RYT1ZWODBXN1RDRUtSVlhRNC4u) Opens Microsoft Forms in a new window WhatsApp Message Send us a quick message on WhatsApp for immediate communication during business hours WhatsApp Options Response during business hours: Mon-Fri 9AM-5PM ## Our Office Locations Visit us at either of our convenient locations in Cheshire and Staffordshire. We're here to provide expert accounting services close to you. Congleton Office Primary Location - Head Office ### Address Riverside Mountbatten Way Congleton Cheshire CW12 1DY ### Phone [01260 281106](tel:01260281106) ### Hours Mon-Fri: 9:00 AM - 5:00 PM Sat-Sun: Closed ### Directions to Our Office [View on Google Maps](https://maps.google.com/maps?q=Riverside,+Mountbatten+Way,+Congleton,+Cheshire+CW12+1DY)[Call This Office](tel:01260281106) Stoke-on-Trent Office Secondary Location ### Address Genesis Centre Innovation Way Stoke-on-Trent ST6 4BF ### Phone [01782 274549](tel:01782274549) ### Hours Mon-Fri: 9:00 AM - 5:00 PM Sat-Sun: Closed ### Directions to Our Office [View on Google Maps](https://maps.google.com/maps?q=Genesis+Centre,+Innovation+Way,+Stoke-on-Trent+ST6+4BF)[Call This Office](tel:01782274549) ### Planning to Visit? We recommend booking an appointment to ensure one of our qualified accountants is available to meet with you. Both offices offer free parking and are easily accessible. [Book an Appointment](#contact-methods) --- # Blog — Paul Austen Associates Articles on accounting, tax planning, and business growth. ## [Full-Service Financial Solutions for Individuals and Businesses](https://www.paulausten.co.uk/blog/full-service-financial-solutions) **2025-06-06** — Paul Austen Associates delivers expert financial services and proactive advice with a client-first approach. ## [Succession & Retirement Planning](https://www.paulausten.co.uk/blog/succession-retirement-planning) **2025-06-07** — Paul Austen Associates provides expert advice on succession and retirement planning. ## [Business Growth Tools and Strategy Meetings](https://www.paulausten.co.uk/blog/business-growth-tools) **2025-06-07** — Paul Austen Associates discusses the importance of business growth tools and strategy meetings. ## [Genesis Centre Office Tour](https://www.paulausten.co.uk/blog/genesis-centre-office-tour) **2025-06-07** — Paul Austen Associates provides a tour of their Genesis Centre office. --- # Cookie Policy **URL:** [/legal/cookie-policy](https://www.paulausten.co.uk/legal/cookie-policy) --- # Cookie Policy How we use cookies on our website ## What are cookies? Cookies are small text files that are placed on your computer or device by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site. ## How we use cookies Paul Austen Associates Ltd uses cookies to: * Ensure the website functions properly and delivers a good user experience * Understand how visitors use our website so we can improve it * Remember your preferences and settings * Enable certain features and functionality ## Types of cookies we use * **Strictly necessary cookies:** These are essential for the operation of our website. They include, for example, cookies that enable you to log into secure areas of the website. * **Performance cookies:** These allow us to recognise and count the number of visitors and to see how visitors move around our website. This helps us improve the way our website works. * **Functionality cookies:** These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences. * **Targeting cookies:** These cookies record your visit to our website, the pages you have visited and the links you have followed. We may use this information to make our website and the advertising displayed on it more relevant to your interests. ## Third-party cookies Some cookies on our website may be set by third-party services that appear on our pages. We do not control the setting of these cookies. Please check the third-party websites for more information about their cookies and how to manage them. ## Managing cookies You can control and/or delete cookies as you wish – for details, see [aboutcookies.org](https://www.aboutcookies.org/). You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. However, if you do this, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work. ## Changes to this cookie policy We may update this Cookie Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. Please revisit this page regularly to stay informed about our use of cookies. ## Contact us If you have any questions about our use of cookies or this Cookie Policy, please [contact us](/contact). --- # Privacy Statement **URL:** [/legal/privacy-statement](https://www.paulausten.co.uk/legal/privacy-statement) --- # Privacy Statement How we protect your data ## Personal data Under the UK's General Data Protection Regulation (GDPR) and Data Protection Act 2018 personal data is defined as any information relating to an identified or identifiable natural person. ## How we use your information This privacy notice tells you how we, Paul Austen Associates Ltd, will collect and use your personal data for: * To carry out our legal obligations in line with any money laundering directives to include online identity verification on a third party system – details are maintained on this system for the period of our engagement and a continual verification process exists * To record your details on our cloud based systems to ensure we meet our contractual obligations with you to assist you in meeting any compliance deadlines * To register you with UK government departments, for example, HMRC, Companies House, The pensions regulator, NEST to assist you to meet your compliance requirements * To process a payroll to meet any employment contract you may have with the company and/or carry out identity checks of employees or request third party references * To process payment for services provided via trusted third party systems such as direct debit intermediaries or card processors * To enter on to our accounting system in order to raise invoices for services provided * To process your compliance requirements for example completion and submission of tax returns, accounts, payroll and other compliance submissions as engaged * To obtain and securely hold identification documents and verification data in accordance with the Economic Crime and Corporate Transparency Act 2023 and related regulations for client due diligence and verification purposes * To utilise artificial intelligence (AI) chatbots and AI application programming interfaces (APIs) to enhance the efficiency and accuracy of our professional services, including but not limited to document analysis, data processing, research, compliance checking, and administrative tasks ## Why does Paul Austen Associates Ltd need to collect and store personal data? In order for us to provide you with a service we need to collect personal data for correspondence purposes and/or detailed service provision. In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy. We are legally required under the Economic Crime and Corporate Transparency Act 2023 to collect, verify and retain certain identification and verification information for our clients to prevent money laundering, terrorist financing and other economic crimes. We use AI technologies to improve our service delivery and operational efficiency. Any personal data processed through AI systems is subject to the same protective measures and legal safeguards as all other personal data we handle. In terms of being contacted for marketing purposes Paul Austen Associates Ltd would contact you for additional consent if consent has not already been provided. ## Will Paul Austen Associates Ltd share my personal data with anyone else? We may pass your personal data on to third-party service providers contracted to Paul Austen Associates Ltd in the course of dealing with you. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide you on our behalf. When they no longer need your data to fulfil this service, they will dispose of the details in line with Paul Austen Associates Ltd's procedures. This includes AI service providers and technology platforms that we use to deliver our services. We ensure that any AI providers we engage with have appropriate data protection measures in place and comply with UK GDPR requirements. If we wish to pass your sensitive personal data onto a third party we will only do so to carry out our contract with you if it is not for this purpose we will only do so once we have obtained your consent, unless we are legally required to do otherwise. Personal data may be shared with relevant authorities where required under the Economic Crime and Corporate Transparency Act 2023 or other legal obligations. ## How will Paul Austen Associates Ltd use the personal data it collects about me? Paul Austen Associates Ltd will process (collect, store and use) the information you provide in a manner compatible with the UK's General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. Paul Austen Associates Ltd is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. Under the Economic Crime and Corporate Transparency Act 2023, we are required to retain certain identification and verification records for a minimum of five years after the end of our business relationship with you. When using AI technologies, we implement appropriate technical and organisational measures to ensure data security and privacy. AI processing is conducted in accordance with our legitimate interests in providing efficient professional services, and we ensure that any automated processing does not result in decisions that significantly affect you without human oversight. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs. ## Under what circumstances will Paul Austen Associates Ltd contact me? Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure. ## Can I find out the personal data that the organisation holds about me? Paul Austen Associates Ltd at your request, can confirm what information we hold about you and how it is processed. If Paul Austen Associates Ltd does hold personal data about you, you can request the following information by completing a subject access request (SAR) form at the FAQ section of our website: * Identity and the contact details of the person or organisation that has determined how and why to process your data. This will be a representative in the UK. * Contact details of the data protection officer, where applicable. * The purpose of the processing as well as the legal basis for processing. * If the processing is based on the legitimate interests of Paul Austen Associates Ltd or a third party, information about those interests. * The categories of personal data collected, stored and processed. * Recipient(s) or categories of recipients that the data is/will be disclosed to. * If we intend to transfer the personal data to a third country or international organisation, information about how we ensure this is done securely. The EU has approved sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information. * How long the data will be stored. * Details of your rights to correct, erase, restrict or object to such processing. * Information about your right to withdraw consent at any time. * How to lodge a complaint with the supervisory authority. * Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data. * The source of personal data if it wasn't collected directly from you. * Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing. * Information about any AI processing of your personal data, including the types of AI systems used and the purposes for which they are employed. ## What forms of ID will I need to provide in order to access this? Paul Austen Associates Ltd accepts the following forms of ID when information on your personal data is requested: * Passport * Driving licence * Birth certificate * Utility bill (from last 3 months) * etc. Please note that under the Economic Crime and Corporate Transparency Act 2023, we may require additional forms of identification and verification documentation as part of our client due diligence obligations. ## AI Processing and Data Security We use artificial intelligence technologies to enhance our professional services while maintaining the highest standards of data protection. Our AI usage includes: * Document analysis and processing * Data validation and compliance checking * Research and information gathering * Administrative task automation * Quality assurance processes All AI processing is conducted with appropriate safeguards to protect your personal data, and human oversight is maintained for all significant decisions affecting you. ## Legal Basis for Processing Our legal basis for processing personal data includes: * Performance of a contract with you * Compliance with legal obligations (including Economic Crime Act requirements) * Legitimate interests (including the use of AI to improve service efficiency) * Consent (where specifically obtained) ## Contact details of the Data Protection Officer / GDPR Owner: **Data Protection Officer / GDPR Owner contact details** **Contact Name:** Paul Austen **Address line 1:** Riverside **Address line 2:** Mountbatten Way **Address line 3:** Congleton **Address line 4:** Cheshire **Address line 5:** CW12 1DY **Email:** [info@paulausten.co.uk](mailto:info@paulausten.co.uk) **Telephone:** 01260281106 _This privacy statement was last updated: 26 June 2025_ --- # Statutory Data **URL:** [/legal/statutory-data](https://www.paulausten.co.uk/legal/statutory-data) --- # Statutory Data Company statutory and regulatory information ## Company Information **Paul Austen Associates Ltd VAT Registration Number:** GB 881442222 The business is registered with the ICO for Data Protection. If you require our registration details please [contact us](/contact) or search for our name at [ico.org.uk](http://ico.org.uk/esdwebpages/search). Paul Austen Associates is a trading name and style of Paul Austen Associates Ltd, a company registered in England number: 08964065 Prior to 27th March 2014 Paul Austen Associates was a trading name and style of Austen Consulting Ltd, a company registered in England number: 05644627 Paul Austen Associates Ltd is a member of the ICAEW (Institute of Chartered Accountants in England and Wales) Practice Assurance Scheme. If you require details of our registration please [contact us](/contact) or find us on the ICAEW website at [Find A Chartered Accountant (icaew.com)](https://find.icaew.com/) All compliance work carried out by Paul Austen Associates Ltd is under our standard terms and conditions of business supplied on this website and at the time of your engagement and updated from time to time. Any pension work or tax planning is carried out by Austen Administration Ltd and subject to separate terms. **Paul Austen Associates Ltd is associated with the following businesses that may provide some of your services:** * **Austen Executor & Trustee Ltd** – Professional trustee of private trusts * **Austen Administration Limited**, a company registered in England number: 07892326 – SSAS Pension administration services including pension tax planning and provision of accounts entries to your accountant or practitioner Paul Austen Associates Ltd itself provides accounting and compliance (including full bookkeeping and services, preparation of accounts and tax returns from information supplied), and other non reserved legal work including but not restricted to Wills, deeds, powers of attorney, contracts, service and shareholder agreements. Any services listed above are performed by our related companies and you should check your engagement documents if you are in any doubt. If you have any questions in this regard please address them to the appropriate company at Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY. --- # Terms & Conditions (Business) **URL:** [/legal/terms-and-conditions-business](https://www.paulausten.co.uk/legal/terms-and-conditions-business) --- # Terms and Conditions of Business Our standard engagement terms ## Standard Terms and Conditions of Business – Updated 6th May 2022 These standard terms and conditions of business apply to all of our engagements and will be updated from time to time, this latest copy of terms of conditions are considered adopted by all of our current engagements by continued use of our products and services. [Download our latest Standard Terms and Conditions of Business (PDF, updated 6th May 2022)](/legal/Standard Terms and Conditions May 6 2022.pdf) --- # Terms & Conditions (Online) **URL:** [/legal/terms-and-conditions-online](https://www.paulausten.co.uk/legal/terms-and-conditions-online) --- # Online Terms and Conditions Your use of our website, apps, and Alexa skills ## Online Terms and Conditions These terms and conditions form the basis on which you can visit and use our website, smartphone apps or Alexa skills. Please read them carefully as they contain important information. ## General terms and conditions This site, apps and skills are owned and operated by Paul Austen Associates Ltd of Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY on licence from Innovation Lab Ltd. If you want to ask us anything about these terms and conditions or if you have any comments or complaints on or about our website, please use the contact us page. ## Ownership of rights All rights, including copyright, in this website, apps or skills are owned by or licensed to Paul Austen Associates Ltd. Any use of this website, apps or skills or its contents, including copying or storing it or them in whole or part, is prohibited without our permission. You may not modify, distribute or repost anything on this website, in our apps, or from our skills for any purpose. ## Accuracy of content We have taken every care in the preparation of the content of this website, our apps and skills, in particular to ensure that prices quoted or estimated are correct at the time of publishing and that all services have been fairly described. However, orders will only be accepted if there are no material errors in the description of the services or their prices as advertised on this website, apps or skills and only once our standard pre-engagement verification's have taken place. All prices are displayed exclusive of VAT. If the price of the services increases between the date we accept your order and the delivery or completion date, we will let you know and ask you to confirm by e-mail that the new price is acceptable. If it is not acceptable, then you will of course have the right to cancel your order. Any descriptions given about the services are generic and approximate only as each service will depend on a person or company circumstances. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website, in our apps or our skills and we shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials contained on this website, apps or skills or any action taken or refrained from as a result of the information on this website, apps or skills. ## Damage to your computer We make every effort to ensure that this website, our apps and skills are free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it or apps or any apps accessible through our apps or use of skills will not cause damage to your computer or devices. It is your responsibility to ensure that the right equipment is available to use the website, apps or skills. We will not be liable to any person for any loss or damage which may arise to computer equipment or devices as a result of using this website, apps or skills. ## Availability All services are subject to availability and acceptance. We will inform you as soon as possible if services you require are not available or we cannot accept your engagement. ## Ordering errors If you request services and subsequently change your mind then you will be subject to our standard terms and conditions of business and applicable charge out rates for time spent to date on any work performed or any fixed minimum terms contracts, any fixed package price will no longer be applicable in this scenario. ## Payment terms We will charge your credit account as soon as work is completed and payment is due upon receipt of invoice. We accept no liability if service delivery is delayed because you did not give us the correct information and details to carry out our work. If it is not possible to obtain full payment for the services from your account then we can cancel the contract and or suspend any further services to you. This does not affect any other rights we may have. ## Delivery charges Sundry expenses such as delivery and postage costs are included in fixed fee arrangements subject to a maximum single postage amount of £5.00. This applies to the usual expected service deliverables and does not include a post forwarding service which would be separately chargeable. ## Delivery Please note that we are only able to deliver to addresses within the United Kingdom that we have verified as part of our due diligence procedures, but excluding the Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland and the Channel Isles. We will deliver the services either electronically or by regular mail to the address you give to us in your initial request or later due diligence procedures. It is important that this address is accurate. We will aim to deliver the services in a reasonable time but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to keep you informed. ## Acknowledgement and acceptance of your communication or request You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your contact and e-mail you again to confirm details. An acceptance of your order will take place once our due diligence procedures have taken place. ## Cancellation rights Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any made to order items which you should be aware includes most of our services due to the bespoke nature of them). ## Exclusion of liability Any disclaimers and exclusions of liability in these terms and conditions shall not apply to any damages arising from death or personal injury caused by our negligence. These disclaimers and exclusions shall be governed by and construed in accordance with English law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions. ## Changes to legal notices We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible. ## Law, jurisdiction and language This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English. --- # Full-Service Financial Solutions for Individuals and Businesses > Paul Austen Associates delivers expert financial services and proactive advice with a client-first approach. - **Author:** Paul Austen - **Date:** 2025-06-06 - **URL:** [/blog/full-service-financial-solutions](https://www.paulausten.co.uk/blog/full-service-financial-solutions) - **Tags:** Financial Solutions, Congleton, Stoke-on-Trent --- At Paul Austen Associates, we offer a full-service financial solution tailored to the needs of individuals and businesses. From accounting and tax planning to business advisory, bookkeeping and payroll, our experienced team supports you at every stage. Our client-first approach means we focus on delivering clear, proactive advice to help you stay in control and plan for the future with confidence. --- # Succession & Retirement Planning > Paul Austen Associates provides expert advice on succession and retirement planning. - **Author:** Paul Austen - **Date:** 2025-06-07 - **URL:** [/blog/succession-retirement-planning](https://www.paulausten.co.uk/blog/succession-retirement-planning) - **Tags:** Retirement Planning, Congleton, Stoke-on-Trent --- At Paul Austen Associates, we offer expert advice on succession and retirement planning. Our experienced team can help you plan for the future and ensure a smooth transition. --- # Business Growth Tools and Strategy Meetings > Paul Austen Associates discusses the importance of business growth tools and strategy meetings. - **Author:** Paul Austen - **Date:** 2025-06-07 - **URL:** [/blog/business-growth-tools](https://www.paulausten.co.uk/blog/business-growth-tools) - **Tags:** Business Growth, Congleton, Stoke-on-Trent --- At Paul Austen Associates, we believe in the power of strategic planning and growth tools to help businesses thrive. In this blog post, we discuss the importance of strategy meetings and how they can drive your business forward. --- # Genesis Centre Office Tour > Paul Austen Associates provides a tour of their Genesis Centre office. - **Author:** Paul Austen - **Date:** 2025-06-07 - **URL:** [/blog/genesis-centre-office-tour](https://www.paulausten.co.uk/blog/genesis-centre-office-tour) - **Tags:** Stoke-on-Trent --- At Paul Austen Associates, we offer a full-service financial solution tailored to the needs of individuals and businesses. From accounting and tax planning to business advisory, bookkeeping and payroll, our experienced team supports you at every stage. Our client-first approach means we focus on delivering clear, proactive advice to help you stay in control and plan for the future with confidence.