Paul Austen Associates

Online Terms and Conditions

These terms and conditions form the basis on which you can visit and use our website, smartphone apps or alexa skills. Please read them carefully as they contain important information.

General terms and conditions

This site, apps and skills are owned and operated by Paul Austen Associates Ltd of Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY on licence from Innovation Lab Ltd.  If you want to ask us anything about these terms and conditions or if you have any comments or complaints on or about our website, please use the contact us page.

Ownership of rights

All rights, including copyright, in this website,apps or skills are owned by or licensed to Paul Austen Associates Ltd. Any use of this website, apps or skills or its contents, including copying or storing it or them in whole or part, is prohibited without our permission. You may not modify, distribute or repost anything on this website, in our apps, or from our skills for any purpose.

Accuracy of content

We have taken every care in the preparation of the content of this website, our apps and skills, in particular to ensure that prices quoted or estimated are correct at the time of publishing and that all services have been fairly described. However, orders will only be accepted if there are no material errors in the description of the services or their prices as advertised on this website, apps or skills and only once our standard pre-engagement verification’s have taken place . All prices are displayed exclusive of VAT. If the price of the services increases between the date we accept your order and the delivery or completion date, we will let you know and ask you to confirm by e-mail that the new price is acceptable. If it is not acceptable, then you will of course have the right to cancel your order. Any descriptions given about the services are generic and approximate only as each service will depend on a person or company circumstances. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website, in our apps or our skills and we shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials contained on this website, apps or skills or any action taken or refrained from as a result of the information on this website, apps or skills.

Damage to your computer

We make every effort to ensure that this website, our apps and skills are free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it or apps or any apps accessible through our apps or use of skills  will not cause damage to your computer or devices. It is your responsibility to ensure that the right equipment is available to use the website, apps or skills. We will not be liable to any person for any loss or damage which may arise to computer equipment or devices as a result of using this website, apps or skills.


All services are subject to availability and acceptance. We will inform you as soon as possible if services you require are not available or we cannot accept your engagement.

Ordering errors

If you request services and subsequently change your mind then you will be subject to our standard terms and conditions of business and applicable charge out rates for time spent to date on any work performed or any fixed minimum terms contracts, any fixed package price will no longer be applicable in this scenario.

Payment terms

We will charge your credit account as soon as work is completed and payment is due upon receipt of invoice. We accept no liability if service delivery is delayed because you did not give us the correct information and details to carry out our work. If it is not possible to obtain full payment for the services from your account then we can cancel the contract and or suspend any further services to you. This does not affect any other rights we may have.

Delivery charges

Sundry expenses such as delivery and postage costs are included in fixed fee arrangements subject to a maximum single postage amount of £5.00.  This applies to the usual expected service deliverables and does not include a post forwarding service which would be separately chargeable.


Please note that we are only able to deliver to addresses within the United Kingdom that we have verified as part of our due diligence procedures, but excluding the Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland and the Channel Isles. We will deliver the services either electronically or by regular mail to the address you give to us in your initial request or later due diligence procedures. It is important that this address is accurate. We will aim to deliver the services in a reasonable time but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to keep you informed.


Acknowledgement and acceptance of your communication or request

You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your contact and e-mail you again to confirm details. An acceptance of your order will take place once our due diligence procedures have taken place.

Cancellation rights

Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any made to order items which you should be aware includes most of our services due to the bespoke nature of them).

Exclusion of liability

Any disclaimers and exclusions of liability in these terms and conditions shall not apply to any damages arising from death or personal injury caused by our negligence. These disclaimers and exclusions shall be governed by and construed in accordance with English law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.